Ricolo Support

Need help with Ricolo? Email ricolo@jinxed.se.

Tell us what happened

Include your device model, iOS version, Ricolo version, and the steps that led to the problem. A screenshot can help, but please avoid including private information. Never send passwords or payment-card details.

Your progress

Ricolo saves progress on your device. In builds with Apple services enabled, Game Center and iCloud can synchronize progress when you are signed in and the services are available. Guest and offline play use local saves. Removing the app can remove local progress, so check that your progress has synced before reinstalling.

Sound, movement, and display

Open Settings in the game to adjust music, sound effects, reduced motion, and the CRT display effect.

Purchases and restores

The Full Version is a one-time purchase handled by Apple. To recover an existing purchase, use Restore Purchases in the Full Version screen with the Apple Account used for the purchase. Availability can vary in development and TestFlight builds. If you encounter a problem, email us with the app version and what you saw; never send payment details.

Ricolo · Stefan Strandberg · Updated 16 October 2026